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Individual Booking
• If the reservation of rooms is cancelled before 15 days of the date of arrival, there will be no retention charges.
• Within 7 to 15 days of the date of arrival, 50% of the 1st night stay will be charged as retention.
• Within 3 to 7 days of the date of arrival, 75% of the 1st night stay will be charged as retention
• Within 24 to 48 hours of the time of arrival, 100% of the 1st night stay will be charged as retention.
• If cancelled on the day of arrival, entire amount for stay will be charged as retention.
• A banking administration fee no more than 5% on the refund value will be charged against all processed refunds.
Group Booking / RESIDENTIAL WEDDING
• If the reservation is cancelled/amended before 30 days of the date of arrival, there will be no retention.
• Within 15 – 30 days of the date of arrival, 50% of the 1st night stay will be charged as retention.
• Within 07 – 15 days of the date of arrival, 75% of the 1st night stay will be charged as retention.
• Less than 7 days of the date of arrival, entire amount for stay will be charged as retention.
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